If there's no ice left by the time you open your box, don't worry! It's normal and expected for the dry ice in your box to sublimate while in transit. Our safety test in that instance is still cold = still safe to refreeze. If your meals are cold and the seal is unbroken, they are safe to be refrozen and enjoyed later! If you want to whip out a thermometer: if your meals are under 40°F, they are safe!
If anything is warm or the seal on the meal is broken, please reach out to our team and they'll be happy to support you! support@